Refund Policy
Draft template. Have a qualified lawyer review it before you sell anything.
14-day refunds, no questions asked
Within 14 calendar days of payment you can request a refund without giving a reason. It is the norm in this industry and we follow it.
How: Account → Orders → Request a refund, or email support@precisim.com with your order number.
Customers in the European Union and the United Kingdom also have statutory withdrawal rights; this policy does not reduce them.
Source products: read this part
Once source code has been delivered, a refund also revokes repository access.
Concretely:
- your Git account is removed automatically from the private repository, normally within five minutes of the refund;
- you must delete all copies of the source code held by you and your organisation (clause 6 of the Source Code Commercial License);
- compiled products already delivered to your customers are unaffected and need not be recalled.
We know a source refund cannot truly be "returned". We offer it anyway because buying source you cannot see first is unreasonable, and we would rather carry that risk. Please do not abuse it — when this gets abused, it is later buyers who lose the option.
What is not refundable
| Case | Note |
|---|---|
| Past 14 days | Unless it falls under "our fault" below |
| Free edition | Nothing was paid |
| Education volume orders | Governed by the purchase contract instead |
| Custom development | Governed by the project contract |
| Clear abuse | Repeated buy–download–refund cycles |
Our fault: refundable past 14 days
The 14-day limit does not apply if:
- the Software has a significant defect we cannot fix in reasonable time, leaving you unable to use it;
- what we described differs materially from what we delivered;
- we persistently fail to deliver the updates we promised.
These are settled at full value or pro rata, by agreement.
How long refunds take
| Channel | Processed by | Typical time |
|---|---|---|
| Card / PayPal (international) | Our Merchant of Record | 5–10 business days |
| WeChat Pay / Alipay (China region) | Our payment service provider | 3–10 business days |
Refunds always go back to the original payment method. We initiate within one business day of accepting the request; everything after that is in the hands of the payment provider and your bank. If nothing has arrived after 10 business days, contact us and we will give you the refund reference to chase it with.
What happens after a refund
- the licence is revoked immediately, and activated machines stop validating at the next check;
- repository access is revoked, where applicable;
- you get a confirmation email;
- your account remains, and you can buy again at any time.
Invoices
For refunds on an order that was already invoiced, the invoice must be credited or cancelled first. Mention it when you request the refund and we will handle both together.
Questions
Email support@precisim.com with the order number and what happened. Our default is to refund first and discuss afterwards — holding on to your money while we argue helps nobody.
This is the English version. Where the Chinese and English versions differ, each governs in its own jurisdiction.